UMU Roleplay Chatbot

Arm your organization with the power of reproducibility through a scientific approach.

Turn isolated training into tangible results. Based on over 200 academic papers, our learning platform provides a seamless path from knowledge acquisition to real-world application. Transform individual expertise into winning patterns for sales, customer success, operators, and team development.

Are you facing these challenges?

Real sales calls have become the place to practice

Sales, CS, operators, junior employees

General AI conversations cannot replicate the pressure of real-life situations, often turning business negotiations and responses to customer harassment into "cold calls." This contributes to lost opportunities and a psychological burden on employees.

Evaluations are unclear, and coaching lacks reproducibility

Frontline Managers and Team Leaders

Individual skill levels are not objectively visualized, so coaching relies on personal subjectivity. As a result, employee development is inconsistent, and the organization's winning formulas are not passed down.

Fragmented learning turns training investment into a cost

HR, Talent Development, and Executive Leadership

Knowledge and practice are disconnected, and learning occurs in isolated events. Despite significant budget investment, it doesn't translate into organization-wide results (ROI), and the company remains dependent on a few top performers.

UMU AI Role-play can solve your problems!?

Solve the problem of insufficient on-the-job practice

High-quality, realistic practice with AI—anytime, as many times as you need

From advanced business negotiations to handling customer harassment, our platform enables step-by-step simulations and training that mirror real-world scenarios. Through repeated practice, users master the "correct approach" and quickly build the solid confidence needed to handle any situation without hesitation.

Eliminate "individual dependency and workload" in coaching.

24/7 AI automates "skill visualization" for all interpersonal scenarios.

From internal feedback to complex external negotiations, our AI acts as a conversation partner, instantly converting the "current level" of your skills into data. Objective skill visualization enables standardized, non-subjective training and reduces man-hours simultaneously.

Eliminate "fragmented and formalized" learning.

"Connect the dots." Integrate knowledge and practice to maximize learning effectiveness.

Eradicate superficial "one-and-done" training with an end-to-end cycle of AI role-playing immediately after learning. Directly link all learning to results and increase the ROI on your training investment.

What is UMU AI Role-play?

A next-generation platform combining cutting-edge technology and learning science to build repeatable excellence in sales and interpersonal skills.

More than an AI chat tool, the platform unifies learning, practice, and AI-powered assessment in one environment—turning learning into measurable performance gains.

Which should your company prioritize right now?

AI role-playing products come in two types: those that build "foundational skills" and those that solidify "application skills".

Type A: Foundational Skill Enhancement (Pattern Acquisition Type)

The goal is to define the organization's "winning patterns" and "models," practice them repeatedly with a scientific approach, and achieve reproducibility.

Type B: Applied Skill Enhancement (Free-Form Conversation Type)

The goal is to train the quick reflexes and adaptability that top salespeople possess.

For both types, "scientific steps" are essential to ensure consistent results.
In fact, there's a reason why skills don't stick with free-form conversation (application) alone.

Let us introduce UMU's unique design philosophy that solves this challenge.

"Why did UMU focus on the sales phases?"

Sales is the frontline of dialogue, demanding the highest levels of quick thinking, logic, and stress resilience. UMU has scientifically analyzed the "four phases" for success in this demanding environment and integrated them into our features. This "sales standard" training environment is the ultimate weapon not only for sales professionals aiming to close deals but also for mastering any "high-stress interpersonal situation" at a reflex level, including handling customer harassment and complaints.

Foundational Skill Building

Strengthening Application Skills

Discovery call

Chatbot script

Mastering customer interview skills

Customer harassment and complaint handling training

Enhancing communication skills

Proposal

AI Exercise

Product/Service Knowledge Reinforcement

Explanation Script Reinforcement

Enhancing Presentation Skills

Q&A

Chatbot FAQ

Knowledge Retention

Responsive Q&A

Improved Explanation Clarity

Strengthened Objection Handling

Assessment & Practice

Chatbot Role-play

Comprehensive assessment and visualization of sales skills

Applied practice combining all skills for realistic scenarios

Accurately grasp the current level of sales representatives

The learning process: Solidifying the foundation and building skills.

Why Choose UMU AI Role-play

A Unique Position Committed to Organizational 'Reproducibility'

Elevate the entire organization's service quality without relying on individual intuition or experience.

From knowing to doing—powered by a results-driven learning cycle

A seamless process from input to output. We ensure training is more than just a one-off session.

'Scientific Credibility' backed by over 200 academic papers

Service and learning design based on the science of learning, enabling mastery at a reflex level.

Free dialogue (Application)

Pattern-based (Form)

Repetitive

One-off event

UMU's Domain Free-form conversational AI role-play

UMU's Domain Building consistency

Face-to-face Role-playing in Sales Settings Quality varies depending on the person

Group Training Temporary training effect Lacks sustainability

Case Studies

Case Study ①

Case Study ②

Case Study ③

Case Study ④

Reduce the role-playing burden on trainers

Major Pharmaceutical Company

[Challenges]

・Due to a change in sales strategy, the deployment of Medical Representatives (MRs) was reorganized, leading to a significant increase in the number of MRs in key focus areas. ・This increased the burden on trainers for role-playing aimed at reinforcing basic knowledge and consultation formats.

[Requests/Direction]

To utilize UMU's Chatbot to create an environment where users can practice the "basic interview model" anytime and by themselves, ensuring its adoption.

[Specific Solution]

We created 7 scenarios for the interview flow, from "gathering background information" to "presenting the case report." These were also divided by difficulty into a "Comprehension" part and a "Practice" part.

Target Audience

Junior to Mid-level MRs

Number of Participants/Format

Approx. 80, Required

Setup Period

1.5 months

Number of scenarios

7 scenarios (comprehension part only)

Number of utterances

30 times (comprehension part only)

Use cases

As a pre-interview assignment

Understanding Section

Practice Section

Key Points

Learners studied the key points of the scenario in advance using the UMU course (videos and articles).

The scenario in the practical application section is the same as in the comprehension section, but the difficulty was increased by removing hints before the learner speaks.

Completion of the practical application section was mandatory for all participants.

Testimonials

Financial Industry: Sales Promotion Department Manager

We moved beyond person-dependent coaching by turning our top performers' skills into AI. Now, even customer harassment can be handled with a standardized approach, boosting our junior members' confidence and raising the entire team's closing rate.

Pharmaceutical Industry Training Manager

In the 5 minutes before meetings, we repeatedly practice the 'correct approach' for handling doctor objections. Through cycles based on 'learning science,' response skills become ingrained at a reflexive level, delivering results while reducing the burden on frontline staff.

Major Corporation: HR & Talent Development Department Head

The mechanism that connects learning directly to practice exercises, rather than ending at isolated 'points,' was the decisive factor for adoption. Growth is now visualized through metrics, transforming perfunctory training into investment with clear ROI.

Frequently Asked Questions

We don't have the resources to create scenarios (scripts). Do you offer implementation support?

Don't worry. By using UMU's proprietary "prompt for script creation," AI can easily generate and adjust the optimal script for your company. We also provide templates that incorporate our extensive knowledge, minimizing the workload during implementation.

What makes you different from other services?

Our greatest feature is the "four-phase" approach, based on the science of learning, which builds skills from foundational to advanced levels. This integrated design, unique to UMU, ensures learning doesn't remain fragmented but leads to skill mastery at a reflex level. It is supported by over 200 academic papers.

What aspects can be customized?

You can freely customize items such as your company's unique discovery questions, FAQs based on product knowledge, and assessment criteria. From advanced sales negotiations to customer harassment countermeasures tailored to specific situations, you can incorporate your company's "winning patterns" into the AI, making them reproducible across the entire organization.

How long does implementation take?

While it depends on your requirements and implementation details, a smooth implementation is generally possible within about 2 weeks to 1 month from the contract date.